In some organizations, these two values are different. If you still cannot sign in, contact your organization’s technical support team. In most cases your user ID and sign-in address are the same, so you can enter the same information in both boxes.
What is the difference between my sign-in address and my user ID? For details, see the following section, Contact technical support. If you still cannot sign in, contact your technical support team. Reinstall both programs from the Microsoft 365 Portal at. Uninstall both Lync and the Microsoft Online Services Sign-in Assistant.
If they are, and you’re sure you’ve entered them correctly, then you may need to update your copy of Lync Online to the latest version.
When I try to sign in, I get an error message containing the following phrase: the authentication service may be incompatible with this version of the programįirst, confirm that your user ID and password are correct. If your user ID and password are correct, and you’re sure you’ve entered them correctly, then contact your technical support team. Next, check the format of your user ID, which should look like the following example: This may be different from the format you use to sign in to your organization’s network. When I try to sign in, I get an error message containing the following phrase: Sign-in address not foundįirst, confirm that your user ID and password are correct. The following table describes common sign-in issues, along with more information and suggestion action.Ĭontact your organization’s technical support team and ask them to reset your password. Gather error logs if requested to do so by technical support If you’re having trouble signing in to Lync Online, you may be able to resolve the issue yourself before contacting technical support.
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